Frequently asked questions
How does personalisation work?
You choose the type of story, enter your child's name and a few details about them. Our system then generates a unique story based on that. You can preview the story before ordering.
What is the delivery time?
Delivery typically takes 3–5 working days. For special personalised creations, allow an extra 24–48 hours for design.
What is the print quality?
We use premium printing on high-quality paper. The cover is hardback and laminated for durability. Every book is checked before shipping.
Can I change the story after ordering?
You may be able to make changes within a short time after your order. Contact our support team and we will guide you through the process.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy, we will refund you in full. Contact us for details.